TOOL: The Empathy Map

TOOL: The Empathy Map

I used this tool with a team a couple of months ago. They were stuck. Their business had been particularly hard hit by Covid and they’d run out of ideas. It was time to think differently. Most great ideas don’t start with a blank page – rather, they’re a reaction to...
How to boost innovation in your team

How to boost innovation in your team

Where does innovation come from? I see it as the combination of people and environment. It’s not enough for a creative individual to constantly generate ideas if those ideas are routinely ignored, or there’s nowhere to take them or they never get implemented. It’s...