TOOL: The Empathy Map

TOOL: The Empathy Map

I used this tool with a team a couple of months ago. They were stuck. Their business had been particularly hard hit by Covid and they’d run out of ideas. It was time to think differently. Most great ideas don’t start with a blank page – rather, they’re a reaction to...
How to boost innovation in your team

How to boost innovation in your team

Where does innovation come from? I see it as the combination of people and environment. It’s not enough for a creative individual to constantly generate ideas if those ideas are routinely ignored, or there’s nowhere to take them or they never get implemented. It’s...
How to build trust in remote teams

How to build trust in remote teams

  The future is hybrid. For many, it looks certain that at least part of the working week will continue to be home-based. That means teams will spend far less time physically together than would probably have been the case pre-pandemic. Whilst most employees currently...
A great performance review

A great performance review

I recently got called in by a long-standing client, for what I assumed was a project update meeting. After the formalities and updates were completed the CEO told me how much value had been added by the work I was doing, sought my opinion on a couple of thorny issues...
Teams are the future of work. Are you ready?

Teams are the future of work. Are you ready?

It’s not news that the world of work is rapidly changing. Recently published research by Deloitte sheds further light on where and how digitalisation is driving a post industrial revolution. According to the research, the priority issue that organisations are...