TOOL: Fast Answers

TOOL: Fast Answers

A couple of things seem to be happening with teams working remotely for the last year. Individual connections have weakened. A year down the line, the number of employees feeling disconnected from their team is large and growing. And despite best efforts, we’re all...
How to disagree well as a team

How to disagree well as a team

The story goes that following a 2018 defeat in a one-day international cricket match against New Zealand, the England coach Trevor Bayliss, urged the team to adopt a more conservative approach in games. Apparently, several senior players including Ben Stokes and the...
How the best teams respond to adversity

How the best teams respond to adversity

Sometimes, in the early stages of working with a team, I’ll ask the team members to list characteristics of the best teams they’ve ever been in. Without fail, somewhere towards the top of those lists are statements like, “We went through tough times”, “We survived a...
TOOL: The Empathy Map

TOOL: The Empathy Map

I used this tool with a team a couple of months ago. They were stuck. Their business had been particularly hard hit by Covid and they’d run out of ideas. It was time to think differently. Most great ideas don’t start with a blank page – rather, they’re a reaction to...